FAQ’S
Any questions? We’re here to help
What services does Najah Global Hub offer?
Najah Global Hub provides professional travel, documentation, and support services designed to make local and international travel easier. Our services include document processing and support, visa-related assistance, travel health arrangements, travel planning, and other travel support services.
Can Najah Global help me with visa applications?
Yes. We provide visa application support, including guidance on documentation, application requirements, appointment arrangements where applicable, and other administrative processes. Visa approval remains the decision of the relevant embassy, consulate, or immigration authority.
What documents can Najah Global help me process?
Depending on your needs, we can assist with travel and supporting documentation, application forms, appointment-related documents, supporting letters, document preparation, and other documents required for travel or visa applications.
Do you provide travel health arrangements?
Yes. Najah Global can assist clients with travel health-related arrangements required for international travel, including guidance on relevant requirements and connecting clients with appropriate service providers where necessary.
Does Najah Global arrange flights and accommodation?
We can provide travel planning and support services, including assistance with flight and accommodation arrangements where these form part of your requested travel package or service.
Can Najah Global arrange airport transfers?
Yes. Airport transfer arrangements can be organized depending on the destination and the services included in your travel package.
How do I start using Najah Global's services?
You can contact us with details of the service you require. Our team will guide you through the requirements, documentation, applicable fees, timelines, and next steps.
Do I have to visit your office?
Not necessarily. Some services can be initiated or completed remotely, while certain applications, appointments, biometric processes, medical requirements, or official procedures may require your physical presence.
Can Najah Global guarantee visa approval?
No. Visa and immigration decisions are made solely by the relevant government authority, embassy, consulate, or immigration department. We provide professional support and guidance but cannot guarantee approval.
What happens if my visa application is refused?
If your application is refused, we can help you understand the available next steps based on the reason provided by the relevant authority. Any new application, appeal, or review remains subject to the applicable rules and procedures.
Can you help with urgent travel arrangements?
Where possible, we can assist with urgent requests. However, availability and processing times depend on the service required and the relevant third-party authorities or providers.
What is Najah Global Hub?
Najah Global Hub is a travel and documentation support company focused on making travel, documentation, and related processes simpler and more accessible for our clients.
Who can use Najah Global's services?
Our services are available to individuals, families, groups, travelers, students, professionals, and organizations requiring travel or documentation support.
Where does Najah Global operate?
Najah Global serves clients in Kenya and supports travel and documentation requirements involving various international destinations, subject to the availability of the relevant service.
Does Najah Global work with third-party service providers?
Yes. Some services may require coordination with airlines, hotels, medical facilities, embassies, consulates, government authorities, insurance providers, or other authorized service providers.
Is Najah Global an embassy or government agency?
No. Najah Global is an independent travel and documentation support service. We are not an embassy, consulate, immigration department, or government agency.
Can I contact Najah Global before submitting an application?
Yes. We encourage clients to contact us before starting a process so that we can help identify the relevant requirements and explain the service.
How does Najah Global protect clients from misinformation?
We aim to provide accurate and current information based on available official requirements and established procedures. Because government and third-party requirements can change, clients should also comply with the latest instructions issued by the relevant authority.
Does Najah Global provide services to businesses and organizations?
Yes. We can support organizations with travel documentation, employee travel arrangements, group travel, and other related services depending on their requirements.
Why should I use Najah Global?
We aim to simplify complicated travel and documentation processes by providing professional guidance, organized support, and convenient end-to-end assistance.
Who is considered a candidate?
A candidate is an individual seeking assistance with a travel, visa, employment-related travel, study-related travel, or other documentation process through Najah Global.
Can Najah Global help me prepare my application documents?
Yes. We can guide you on the documents required and assist with preparing and organizing your application materials according to the applicable requirements.
What information do I need to provide?
The information required depends on the service. You may be asked to provide identification documents, passport details, travel information, employment or education information, financial documents, photographs, supporting documents, and other relevant information.
Do I need a valid passport?
For most international travel-related services, a valid passport is required. The specific validity requirements depend on your destination and the relevant authority.
Can Najah Global submit an application on my behalf?
Where the relevant process permits third-party assistance, we may assist with submission or administrative processing. Some applications require the applicant to personally submit documents, attend appointments, provide biometrics, or complete an interview.
Will Najah Global keep my original documents?
Where original documents are required, we will advise you on how they should be handled. We recommend that clients provide originals only when necessary and retain copies of important documents.
Can someone else make an application on my behalf?
This depends on the specific service and the requirements of the relevant authority. Some processes allow authorized representatives, while others require the applicant to personally complete certain steps.
What if I do not have all the required documents?
Contact us before proceeding. We can help identify missing documents and explain what may be required to complete your application.
Can I make changes after submitting my information?
Changes may be possible depending on the stage of the process and the requirements of the relevant authority. Contact us as soon as possible if any information changes.
What happens after I submit my documents to Najah Global?
Our team reviews the information provided, identifies any outstanding requirements, and guides you through the next stage of the process.
How will I know the status of my application?
Where tracking or status updates are available, we will provide relevant updates through the agreed communication channel.
What happens if I provide incorrect information?
You should provide accurate and complete information at all times. Incorrect, misleading, or incomplete information can delay processing or negatively affect an application.
Can I cancel a service after paying?
Cancellation and refund eligibility depends on the service purchased, the stage of processing, and any third-party costs already incurred. Our applicable terms and conditions will apply.
What are my responsibilities as a candidate?
You are responsible for providing accurate information, supplying required documents on time, attending mandatory appointments, complying with official requirements, and reviewing information before submission.
Why does Najah Global collect my personal information?
We collect personal information when necessary to provide our services, process applications, communicate with clients, arrange travel services, comply with legal requirements, and improve our services.
What type of information may Najah Global collect?
Depending on the service, information may include your name, contact details, identification information, passport details, travel information, application details, supporting documents, and payment-related information.
How does Najah Global use my information?
Your information may be used to provide requested services, prepare and process applications, communicate with you, arrange travel services, verify information, meet legal obligations, and maintain service records.
What types of candidates can I find on Civi?Does Najah Global share my information with third parties?
We may share relevant information with authorized third parties when necessary to provide the service you have requested. These may include embassies, consulates, government authorities, airlines, hotels, medical facilities, insurers, and other service providers.
Will my information be sold?
Najah Global does not intend to sell clients’ personal information. Information is used for legitimate business and service-related purposes.
How does Najah Global protect my information?
We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
How long does Najah Global keep my information?
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services, meet legal or regulatory obligations, resolve disputes, and maintain appropriate business records.
Accordion TitleCan I request access to my personal information?
Yes. Subject to applicable law and any relevant limitations, you may request access to personal information that Najah Global holds about you.
Can I request correction of my information?
Yes. If you believe information we hold about you is inaccurate or incomplete, you may contact us and request that it be corrected.
Can I request deletion of my information?
You may request deletion of your personal information where applicable. However, certain information may need to be retained where required by law, contractual obligations, legitimate business requirements, or ongoing processes.
Is my information secure when I communicate with Najah Global online?
We take reasonable measures to protect information transmitted through our digital channels. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Does Najah Global use cookies on its website?
Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website usage, and support relevant services.
What happens if I submit another person's information?
You should only provide another person’s personal information where you are authorized to do so and where the information is necessary for the requested service.
Who can I contact about privacy concerns?
If you have questions, concerns, or requests relating to your personal information or privacy, you can contact Najah Global through our official communication channels.
Does using Najah Global mean I consent to its privacy practices?
By using our services or providing personal information, you acknowledge that your information may be processed as necessary to provide the requested service and in accordance with our applicable privacy policy and legal requirements.