Privacy Policy
Najah Global Hub (“Najah Global Hub”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, apply for our services, submit documents, make an enquiry, or otherwise interact with Najah Global Hub.
This Privacy Policy is intended to comply with applicable data protection and privacy laws, including the Kenya Data Protection Act, 2019, the Data Protection (General) Regulations, 2021, and other applicable laws and regulations.
1. Who We Are
Najah Global Hub provides professional travel, documentation and related support services, including document processing, travel health arrangements, travel support, tourism and other services offered through our website and offices.
For information relating to privacy and personal data, you may contact us using the contact details provided at the end of this Privacy Policy.
2. Information We Collect
Depending on the services you request, we may collect different categories of personal information.
A. Personal and Contact Information
This may include:
Full name
Date of birth
Gender
Nationality
Telephone number
Email address
Residential or postal address
Emergency contact information
Other identification information necessary to provide our services
B. Identification and Travel Documents
Where required for a service, we may collect and process information contained in:
Passports
National identity cards
Birth certificates
Marriage certificates
Photographs
Visas and residence permits
Travel documents
Academic or professional certificates
Employment documents
Immigration-related documents
Other supporting documents required for an application or service
C. Travel and Application Information
Depending on the service requested, we may collect information relating to:
Travel dates
Travel destinations
Accommodation requirements
Flight or transportation information
Visa or immigration applications
Travel history
Application status
Supporting information required by relevant authorities or service providers
D. Payment Information
Where you make a payment for our services, we may collect or receive information necessary to process and verify the transaction.
Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers in accordance with their own privacy policies and security practices.
E. Health-Related Information
Certain travel-related services may require health or medical information, including vaccination or travel-health documentation.
We only collect and process such information where it is necessary for the requested service, where permitted or required by applicable law, or where an appropriate legal basis exists.
We take additional care to protect sensitive and special-category personal information.
F. Website and Technical Information
When you use our website, we may automatically receive certain technical information, such as:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
General website usage information
This information may be collected through cookies, analytics tools and similar technologies.
3. How We Collect Information
We may collect personal information:
Directly from you
Through forms submitted on our website
Through email, telephone, WhatsApp or other communication channels
When you visit our offices
When you request or purchase our services
From documents provided by you
From authorized representatives acting on your behalf
From relevant institutions, service providers or authorities where necessary and legally permitted
Through our website, cookies and analytics technologies
We will endeavour to ensure that information collected is relevant, accurate and limited to what is reasonably necessary for the purpose for which it is being processed.
4. Why We Use Your Information
We may use your personal information to:
Provide the services you request.
Process travel and documentation applications.
Assist with visa, immigration and travel-related documentation.
Arrange travel health requirements where applicable.
Arrange or coordinate travel, accommodation, transportation and tourism services.
Communicate with you regarding your application, booking or service.
Verify information and supporting documents.
Process and confirm payments.
Respond to enquiries and customer support requests.
Maintain customer and service records.
Meet legal, regulatory and administrative requirements.
Prevent fraud, misuse and unauthorized activities.
Improve our services, website and customer experience.
Send service-related notifications and updates.
Send marketing communications where permitted by law and where appropriate consent has been obtained.
Protect the security and integrity of our systems, business and customers.
5. Legal Basis for Processing
We process personal information only where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
Your consent
Performance of a contract or provision of requested services
Compliance with a legal or regulatory obligation
Protection of legitimate business interests
Protection of vital interests where applicable
Other lawful grounds permitted under applicable data protection legislation
Where we rely on consent, you may withdraw your consent, subject to legal or contractual limitations and the consequences of withdrawal.
6. Sharing Your Information
We do not sell your personal information.
We may share information where necessary to provide the requested service or where legally permitted or required.
Depending on the service, information may be shared with:
Government authorities
Embassies and consulates
Immigration authorities
Airlines and transportation providers
Hotels and accommodation providers
Travel and tourism partners
Travel health or medical service providers
Insurance providers
Payment service providers
Technology and hosting providers
Authorized agents and business partners
Professional advisers
Other service providers necessary to complete your requested service
We only seek to share information that is reasonably necessary for the relevant purpose.
Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate confidentiality, security and data protection measures are maintained.
7. International Data Transfers
Some of our services may require your information to be transferred to or processed in countries outside Kenya.
For example, this may occur where an application involves an overseas embassy, immigration authority, airline, hotel, educational institution, employer, travel partner or other international service provider.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer is undertaken in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
Accidental or unlawful processing
Access to personal information is restricted to individuals and service providers who reasonably require the information to perform their responsibilities.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore exercise appropriate caution when transmitting sensitive information online.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal or regulatory requirements.
The length of time information is retained may vary depending on:
The nature of the service
Legal and regulatory requirements
Contractual requirements
The purpose for which the information was collected
The need to establish or defend legal claims
Legitimate business and record-keeping requirements
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymize it, where appropriate.
10. Your Data Protection Rights
Subject to applicable law, you may have the right to:
Be informed about how your personal information is being used.
Request access to personal information we hold about you.
Request correction of inaccurate, incomplete or misleading information.
Request deletion or erasure of personal information where legally applicable.
Object to certain forms of processing.
Request restriction of processing in applicable circumstances.
Withdraw consent where processing is based on consent.
Request portability of personal information where applicable.
Lodge a complaint concerning the handling of your personal information.
These rights may be subject to legal limitations or circumstances where Najah Global Hub is required or permitted by law to retain or process particular information.
11. How to Exercise Your Rights
If you wish to exercise your data protection rights or have a question regarding how we handle your information, please contact Najah Global Hub using the contact details provided below.
We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
We will respond to valid requests within the timeframe required by applicable law.
12. Cookies
Our website may use cookies and similar technologies to improve functionality, security, performance and user experience.
Cookies may be used to:
Remember user preferences
Improve website functionality
Understand website traffic and usage
Measure website performance
Improve our services and marketing
Support security and fraud prevention
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
Where required, we will seek appropriate consent before placing non-essential cookies or similar technologies.
13. Marketing Communications
We may use your contact information to provide information about our services, promotions, travel opportunities and other relevant updates where permitted by law.
Where marketing communications require consent, we will seek appropriate consent.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
Please note that you may still receive essential service communications, such as application updates, booking confirmations, payment information and other messages necessary to provide services you have requested.
14. Third-Party Websites
Our website may contain links to third-party websites, including websites operated by airlines, embassies, government authorities, hotels, payment providers, travel partners and other organizations.
Najah Global Hub is not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
15. Children’s Information
Our services may occasionally involve information relating to minors, particularly where travel, visa, immigration or family-related services require such information.
Where personal information relating to a child is required, we will seek to process such information in accordance with applicable laws and appropriate parental or guardian requirements.
We do not knowingly collect children’s personal information for unrelated purposes.
16. Accuracy of Information
We rely on the information provided by clients and applicants to process services accurately.
You are responsible for ensuring that information and documents submitted to Najah Global Hub are accurate, complete and up to date.
Please notify us promptly if any information changes or if you discover an error in information previously provided.
17. Fraudulent or Unauthorized Information
You should only submit personal information that belongs to you or that you are legally authorized to provide.
Where you submit information belonging to another person, you should ensure that you have the appropriate authority or permission to provide that information.
Najah Global Hub reserves the right to take reasonable steps to verify information submitted for our services.
18. Data Breaches
In the event of a personal data breach, Najah Global Hub will take reasonable steps to contain, investigate and address the breach and will make any notifications required under applicable law.
Where notification to affected individuals or relevant authorities is legally required, we will provide the relevant information within the applicable timeframe.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data protection practices.
When we make material changes, we may update the effective date displayed at the top of this Privacy Policy and, where appropriate, provide additional notice.
We encourage you to review this Privacy Policy periodically.
